Refund & Cancellation Policy

Last updated: July 2, 2026

This policy explains how cancellations and refunds work for LeadEmpire subscription plans, billed and processed through Cashfree Payments.

1. Free Trial

New users get a 7-day free trial with limited usage (leads, demo sites, emails, and AI chats) and no credit card is required to start. No charges occur during the trial.

2. Subscription Billing

Paid plans (Starter, Growth, Agency) are billed monthly in advance and renew automatically on the same date each month until cancelled.

3. Cancellations

• You may cancel your subscription at any time from your Dashboard, or by emailing sales@ioweb3.io.
• Cancelling stops future renewals. You retain access to your current plan's features until the end of the already-paid billing period.
• No partial-month credit is issued for early cancellation.

4. Refunds

• Duplicate or failed transactions: If you were charged in error, or a payment was deducted but your plan was not upgraded due to a technical issue, contact us within 3 days of the transaction for a full refund.
• Within 48 hours of first purchase: If you upgrade to a paid plan and are not satisfied, you may request a full refund within 48 hours of the transaction, provided your monthly usage limit has not been substantially consumed.
• After 48 hours / partial month usage: Refunds are not provided for the remainder of a billing cycle once the 48-hour window has passed, as usage-based access has already been granted.

5. How to Request a Refund

Email sales@ioweb3.io with your registered email address and the transaction/order ID from your Cashfree payment confirmation. Approved refunds are processed back to the original payment method within 5–7 business days.

6. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or card issuer — most billing issues can be resolved faster this way.

7. Contact

Billing questions? Reach us at sales@ioweb3.io.